FAQs

1. What are the benefits of creating an Account?

There are several benefits of creating an Account, including:

1. Your billing / shipping information will be saved, and checkout will be faster.
2. You will be able to view your previous Order history.
3. Account holders will remain up to date with latest promotions & newsletters.

2. I have forgotten my password

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’ Click on the link you receive on your email address and enter your new password.

3. How do I get sale or promotional messages from Khaadi?

To receive promotional messages or emails, please create an account here

1. How can I place an Order?

Select your products from the khaadi.com website and click Add to Bag Once you have added all your desired items to your Shopping Bag, follow these instructions: If you are a registered customer,

1. Make sure you are signed in using the Sign In link
2. Click on the ‘Shopping Bag’ button and proceed to checkout.
3. Select address and click Next
4. Select payment method

For credit card payments, follow the on-screen instructions

1. Click on ‘Place Order’
2. Check your email for a Sales Order Summary

If you are not a registered customer,

1. Click on the ‘Shopping Bag’ button and proceed to checkout
2. Enter all your required shipping and billing information

For credit card payments, follow the on-screen instructions

1. Click on ‘Place Order’
2. Check your email for a Sales Order Summary

2. How do I search for an item on the website?

Click on the search icon on the top right of the website. Enter the item code you are looking for and press Enter on your keyboard.

3. Is there a sizing chart available?

Size charts are available for all products listed on our website.

4. What is the minimum order value for free shipping?

Please note free delivery options will be revoked during sales period due to higher discounts offered. During non-sale period, free shipping for orders above 150 USD will be continued.

5. When will I receive my order?

Estimated delivery time is ranged between 3-5 workings days.

6. How will I know if Khaadi has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please contact Customer Services.

7. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

8. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

9. How do I cancel my order?

Customers may request for cancellation any time before the order is processed. Customers are advised to contact us via email at customerservice@weavesgroup.com or call us at +1 844 363 0087. Only the orders that are yet to be dispatched can be cancelled.

If an item has been dispatched, then the cancellation cannot be processed, and the Refund Policy will apply. All cancellation requests will be assessed by a customer service representative prior to processing the request.

You have 14 days to refund any non-sale item from the date you received the order. There is a strict no-refund policy against sale items. If the received article appears to have any sort of defect/damage, email/call us no later than 3 days from the date the item was received.

1.1 How do I process return for damaged goods?

Any discrepancy in delivered items must be reported to our customer service team within 3 days of purchase by calling at +1 844 363 0087 or email us at customerservice@weavesgroup.com. After our team reviews the product, customers will be offered a voucher of an equivalent value.

1.2 Refunds

It is important to note if you return up to four items from your order, we will deduct $25 shipping charges from the refund that we will process. If you wish to return more than four items, please note every additional item would result in deduction of $4 from the refund.

1.3 How will I receive my refund?

1. Refunds will be issued to the same credit card that was used for original purchase.
2. Shipping and handling costs are non-refundable.
3. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.