FAQ’s

FAQs

There are several benefits of creating an Account, including:

Your billing / shipping information will be saved, and checkout will be faster.
You will be able to view your previous Order history.
Account holders will remain up to date with latest promotions & newsletters.

Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’.
Click on the link you receive on your email address and enter your new password.

Click here to subscribe to our newsletter to receive updates on sales & promotions.

Select your products from the khaadi.com website and click Add to Bag.
Once you have added all your desired items to your Shopping Bag, follow these instructions:

If you are a registered customer

Make sure you are signed in using the Sign In link.
Click on the ‘Shopping Bag’ button and proceed to checkout.
Select address and click Next.
Select payment method

For credit card payments, follow the on-screen instructions

Click on ‘Place Order’.
Check your email for a Sales Order Summary.

If you are not a registered customer,

Click on the ‘Shopping Bag’ button and proceed to checkout.
Enter all your required shipping and billing information.

Enter OTP received via SMS and email.
Check your email for a Sales Order Summary.

Click on the search icon on the top right of the website.
Enter the item code you are looking for and press Enter on your keyboard.

Size charts are available for all products listed on our website.

Please note free delivery options will be revoked during sales period due to higher discounts offered. During non-sale period, free shipping for orders above 150 USD will be continued.

Estimated delivery time is a range between 3-5 workings days.

The Sales Order Summary emailed to you is confirmation that your Order has been received. If you do not get this email, please contact Customer Service.

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

You click on the Track Your Order link to track the status of your Order.

You can cancel your order within 3 hour of placing it by contacting Customer Care at +1 844 363 0087 or emailing us at welisten@khaadi.com. A full refund will be initiated to the original payment method. Once the order is shipped, you will receive confirmation by email, including tracking information. At this point, our Return Policy will come into effect.

Return

For online purchases: You have 14 days from the delivery date of your order. Please contact our customer service team at welisten@khaadi.com to arrange for the collection, which will be one time. Exchange and returns are not applicable on sale items.

It is important to note if you return up to four items from your order, we will deduct $25 shipping charges from the refund that we will process. If you wish to return more than four items, please note every additional item would result in deduction of $4 from the refund.

Refunds will be issued to the same credit card that was used for original purchase.
Shipping and handling costs are non-refundable.
Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.